This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a reservation from https://www.aubergeduchenevert.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you check availability or reserve a room or attempt to check availability or reserve a room through the Site, we collect certain information from you via our reservation software, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Reservation Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Reservation Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Reservation Information that we collect generally to fulfill any reservations placed through the Site via our reservation software, (including processing your payment information and providing you with invoices and/or reservation confirmations). Additionally, we use this Reservation Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information relating to our services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make reservation through the Site using our reservation software), or otherwise to pursue our legitimate business interests listed above.
DATA RETENTION
When you place a reservation through the Site using our reservation software, we will maintain your Reservation Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at mary@chenevertbb.com or by mail using the details provided below:
Auberge Du Chêne Vert Bed and Breakfast
2794 Hwy. 44
Paulina, LA 70763
United States